Dignity has announced a £19.6m loss for the last year, despite a high death toll amid the pandemic.
The funeral organiser arranged a total of 80,300 funerals last year, which is 11,000 more than the year previously.
Although Dignity arranged a high number of funerals, the group spent more on PPE and had less guests per service due to restrictions.
Clive Whiley, Chairman of Dignity plc, commented: “During 2020, we have continued to be focused and resilient in the light of many changes, however the business has remained robust.”
“Whilst COVID-19 featured heavily in our day-to-day activities into the first quarter of 2021, we did not lose sight of the numerous project work-streams initiated in the last year, aimed at affording the Board the time and collateral necessary to allow the business to self-heal, without recourse to dilutive funding initiatives,” Whiley added.
“In a unique and challenging year, it is the dedication of our staff that has enabled continued delivery of our services, supported by a refreshed strategy and management team. Our people are fundamental to both the Group’s success and sustainability and I would like to thank them for their significant contribution, resilience and commitment to service during what has been an exceptional time for society, bereaved families, our people and our business.”